Last updated: 21.07.2025
Description of our Service
We provide information about our products on our website. You can also buy some of our products directly online. If you want to buy a product, you can add it to your shopping cart. Then follow the steps provided to complete the purchase.
Accessibility of our Service
According to the European Accessibility Act (EAA, Directive (EU) 2019/882), our services must be accessible. Accessibility notably requires content such as texts, images, but also certain functions on our website to be perceivable, operable, understandable and robust.
Perceivable means that users must be able to perceive the information being presented. To mitigate accessibility issues when accessing non-text content, this may be achieved by providing text alternatives. For our content to be perceivable, we are also required to verify that it is adaptable, meaning that it can be presented in different ways, and distinguishable, meaning that it is made easier for users to hear and see relevant information.
Operable means that the user interface must allow users to operate relevant components and the navigation. This includes topics such as ensuring accessibility also when using other input devices than a mouse and giving users sufficient time to read and use content.
Understandable means that Cookidoo users must be able to understand both the information and the operation of the user interface. Amongst other requirements, we have to ensure that text is readable and understandable, and that navigation is predictable.
Robust means that content can be interpreted by different user agents, notably assistive technologies. We are required to maximize compatibility both with current and future user agents.
We are committed to continuous improvement in terms of accessibility.
Feedback and Contact Information
Do you have questions regarding the accessible design of our offerings? We are always available for you. Please feel free to contact us via our Customer Support contact information:
Vorwerk BENELUX BV
Customer Service
Phone number: +32(0) 78 480 348
Mo.-Fr. 8:30 - 12h00 - 13h00 - 16h00
E-Mail: benelux@customercare.vorwerk.com
You are also entitled to contact your national market surveillance authority.